📅 7-Day Return Window

Customers can return a product within **7 days** of receiving it. After **7 days, no returns** will be accepted.

💸 Return Charges (Rs. 250)

All returns are subject to a **return processing fee of Rs. 250** to cover shipping and handling costs.

🔄 Return Eligibility Criteria

To be eligible for a return, the product must meet the following conditions:

• ✅ The product must be **unused and in its original condition**.
• ✅ The **original packaging, tags, and accessories** must be included.
• ✅ No **damaged, washed, or used items** will be accepted.

📦 How to Request a Return

To initiate a return, follow these steps:

• 📞 Contact our support team at **+92-123-4567890** or email **support@homenza.store**.
• 📸 Provide clear **photos of the product** (if damaged).
• 🚚 Our courier partner will pick up the product from your address.

💰 Refund Process

Once we receive your returned item, we will inspect it. If approved, the refund will be processed within **5-7 business days**.

🚨 Non-Returnable Items

The following products cannot be returned:

• ❌ Used or damaged products
• ❌ Items without original packaging
• ❌ Customized or personal items

⚠️ Damaged Products on Arrival

If you receive a damaged product, **you must report it within 24 hours** of delivery to qualify for a replacement or refund.

📞 Need Help?

If you have any questions, feel free to contact us:

• 📧 **Email**: support@homenza.store
• 📞 **WhatsApp**: +92-3297579171