Frequently Asked Questions (FAQs)
Find answers to the most commonly asked questions about shopping at Homenza.store.
1. What payment methods do you accept?
We accept **Cash on Delivery (COD)** as our primary payment method. You will pay in cash when your order is delivered.
2. Do you offer nationwide delivery?
Yes! We offer **delivery all across Pakistan**. No matter where you are, we will deliver to your doorstep.
3. How long does delivery take?
Orders are typically delivered within **3 to 5 business days**. However, delays can occur due to weather conditions or your location.
4. Is shipping free?
Yes! We offer **free shipping** on all orders across Pakistan.
5. Can I return or exchange a product?
Yes, you can return a product within **7 days of delivery**. Return charges of **PKR 250** will apply. After 7 days, returns are not accepted.
6. How can I track my order?
Once your order is shipped, we will send you a tracking number via SMS or email, which you can use to track your order online.
7. What should I do if I receive a damaged product?
If you receive a damaged or defective product, please contact our customer support within **24 hours of delivery** with pictures of the item.
8. How can I contact customer support?
You can contact us via email at **support@homenza.store** or call our helpline at **+92 300 1234567**.