7-Day Return Window

Customers can return a product within **7 days** of receiving it. After **7 days, no returns** will be accepted.

Return Charges (Rs. 250 – 300)

All returns are subject to a **return processing fee of Rs. 250** to cover shipping and handling costs.

Return Eligibility Criteria

To be eligible for a return, the product must meet the following conditions:

• The product must be **unused and in its original condition**.
• The **original packaging, tags, and accessories** must be included.
• No **damaged, washed, or used items** will be accepted.

How to Request a Return

To initiate a return, follow these steps:

• Contact our support team at **+92 3297579171** or email **support@homenza.store**.
• Provide clear **photos of the product** (if damaged).
• Our courier partner will pick up the product from your address.

Refund Process

Once we receive your returned item, we will inspect it. If approved, the refund will be processed within **5-7 business days**.

Non-Returnable Items

The following products cannot be returned:

• Used or damaged products
• Items without original packaging
• Customized or personal items

Damaged Products on Arrival

If you receive a damaged product, **you must report it within 24 hours** of delivery to qualify for a replacement or refund.

Need Help?

If you have any questions, feel free to contact us:

• **Email**: support@homenza.store
• **WhatsApp**: +92-3297579171